top of page

Terms & Conditions

COVID Procedures:

​

  • To comply with current regulations it is important that social distancing is maintained at all times.

​

  • Only one household member per dog to attend classes (Doesn't have to be the same person each week).

​

  • Please make use of sanitizing opportunities provided. 

Payments:

 

  • Payments will be accepted by PayPal, Bacs Transfer, or Cash only.

 

  • Block 121 Bookings/Classes require a non-refundable deposit to book your spot (Classes require a £20 deposit, 121’s block booking require a £35 deposit)

 

  • For bookings that require a deposit, the deadline for full payment is a week before the first session.

 

  • Home Visits extending 5 miles from HU8 0JF will incur a small travel fee of 10p per each extra mile.

 

Cancellations:

 

  • Cancellations 3 days before the first session are due will only be entitled to receive a partial refund.

 

  • Should you wish to cancel 3 or more days before your class or session, Training fees already paid can be held and used to rebook onto a new class or towards other training services.

 

  • Fully paid cancellations choosing to rebook will be added to a waiting list and given priority for cancellations or free spaces, however, clients should take into consideration they may still be required to wait for the next free space.

 

  • Should a booking be unattended without any notice there will be no entitlement for a refund.

 

  • Classes – Should a session be missed, refunds will not be granted.

Handlers/Owners:

​​

  • Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.

 

  • A toilet break before each class will ensure your puppy or dog is empty and comfortable. Please be a responsible dog owner and always clean up after your dog. Take home all used poo bags and do not leave these on the premises or outside in the car park. 

 

  • For livelier, excitable dogs it can be beneficial to exercise your dog before class with a game or a short walk. Do not over-exercise your dog before a class otherwise they will be too tired out and may not perform at their best.

 

  • Please consider others in the class and switch off your mobile phone. We ask that you do not hold conversations on your phone during a class. 

 

  • Photography or video recording is not permitted in class without permission. We may occasionally record for promotional purposes, however, please alert us if you do not wish to appear.

 

  • Our training involves practical handling therefore appropriate shoes and clothing are recommended. Please wear comfortable flat shoes for safety reasons, as you will be moving about. You will be required during training to get down on the ground therefore suitable attire is recommended.

 

Puppy Classes:

 

  • For all puppies’ wellbeing verification of vaccination status must be provided. Failure to provide confirmation will result in puppies not being able to participate in a class.

 

  • Should your puppy not be old enough at the beginning of the course, owners are welcome and encouraged to still attend sessions without puppy so learning can still take place at home.

 

Dog Welfare:

 

  • The welfare and safety of your dogs are paramount to us. Dogs in an unfit state of health due to illness, disease or, injury cannot be brought to class, a suitable arrangement of rebooking missed sessions or courses can be made to accommodate these circumstances. 

 

  • Alternatively, owners are welcome to attend the session without your sick dog to continue learning. This circumstance will be followed up by a courtesy phone consultation during the week after to cover any training problems experienced. 

 

  • Do not bring your dog to class if they have been in contact with an infectious disease, such as kennel cough or conjunctivitis. If unsure as to whether your dog is well enough to attend, please refer to your Vet.

​

  • Dogs should be adequately protected by vaccination as advised by your vet and verification may be requested.

​

  • Please notify us if you consider your bitch may come into season during a course.

​

  • Bitches in season are still welcome to classes, however extra caution should be made and all dogs must be kept on a lead during the session. 

​

  • Harsh punishment or behaviour towards dogs will not be tolerated.

Trainers Rights:

 

  • Trainer reserves the right to refuse training should the behaviour of the client or dog be deemed unacceptable or a threat of danger.

 

  • Trainer reserves the right to remove a client from a course should either client or dog be dangerous. 

 

  • Trainer reserves the right to refuse a dog deemed to be dangerous or not ready for a class environment.

 

  • If it is within the dog or owner's best interest to pursue a different path to a class environment, the trainer reserves the right to switch them accordingly. Fees made towards classes can be held to pay for 121 sessions or another course. Clients will however be expected to pay the differences still. 

 

Copyright:

​

  • All material, both text, and images included in documents are the property of Elise Caitlyn Dog Training Services.

 

  • Elise Caitlyn Dog Training Services holds the copyright of all work created.

bottom of page